Bulletz Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Bulletz Casino services. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you acknowledge that you have read, understood and agreed to these terms, as well as any additional rules shown for particular games, promotions or services.

Bulletz Casino operates under a licence from the Government of the Autonomous Island of Anjouan, Union of Comoros (No. ALSI-202503021-FI1), and a Curaçao Gaming Control Board Certification of Operation (No. OGL/2024/500/0155).

1. General terms and eligibility

These Terms & Conditions form an agreement between you and Bulletz Casino concerning your use of the website, account services, games and related features. If you do not agree with any part of these terms, you must not use the website or its services. We may update these terms from time to time. Any changes will take effect when published on the website, unless a different effective date is stated. You should review this page regularly.

You must be legally entitled to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement and comply with the laws that apply to you. Players in Australia should only use gambling services where permitted by Australian law and by the laws of their state or territory. It is your responsibility to understand the rules that apply to your location.

You must provide accurate, current and complete information when registering or using an account. Information must not be misleading, copied from another person or supplied for an improper purpose. We may ask you to confirm your identity, age, location or source of funds before allowing access to some services. If requested information is not provided, an account or transaction may be restricted, suspended or closed.

You must use only your own account and must not allow another person to access it.
You must keep your username, password and other security details confidential.
You must tell us promptly if you suspect unauthorised access or unusual activity.
You must not create or use an account for another person, or hold multiple accounts unless expressly permitted.
You must not use the website if you are self-excluded, prohibited from gambling or otherwise not eligible to play.

We may refuse registration, limit access, suspend an account or close an account where we reasonably consider this necessary for legal, regulatory, security, verification, responsible gambling or operational reasons. Where appropriate, we may retain information and take other steps required by law or by our internal procedures.

2. Accounts, payments and game play

You may be required to complete account verification before depositing, withdrawing or using certain services. Verification may include documents or information relating to your identity, age, residential location, payment method or source of funds. Documents must be genuine, current and belong to you. We may carry out checks directly or through approved service providers.

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds obtained unlawfully or use a payment method belonging to another person without proper authority. Available payment methods, processing conditions and any applicable minimum or maximum amounts will be displayed on the website and may change.

You are responsible for checking transaction details before confirming a deposit, withdrawal, wager or other instruction. A transaction may be delayed, rejected, reversed or reviewed where required for security, verification, technical, payment or legal reasons. We do not guarantee that every payment method will always be available.

You should only deposit money that you can afford to lose. Funds in an account must not be treated as a bank account, investment or source of income. You must not use the website to transfer money between people, conceal the source of funds or engage in financial misconduct. We may take appropriate action where activity appears suspicious, unlawful or inconsistent with these terms.

Games are governed by the rules displayed for the relevant game. You are responsible for reviewing those rules before playing. A wager is generally considered accepted when it is recorded by the system, subject to any applicable game rules and technical checks. If a game, wager or transaction is affected by an obvious error, system failure, interruption or malfunction, we may correct the error and take reasonable steps to restore the position that should have applied.

We aim to maintain accurate account and game records. Our records may be used to determine the status of a transaction or wager, subject to applicable law. If there is a disagreement, you should raise it through the available support channel with enough information for the matter to be reviewed.

3. Promotions, responsible gambling and prohibited conduct

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms will explain eligibility, qualifying activity, expiry, wagering or play-through requirements, withdrawal conditions and any other restrictions that apply. You should read the relevant promotion terms before accepting an offer. If there is a conflict between these general terms and a promotion's specific terms, the specific terms will apply to that promotion.

A promotion may be cancelled, changed or withdrawn where required by law, where an error has occurred or where we reasonably believe it has been misused. We may withhold or remove a bonus or related benefit if an account is ineligible, restricted, closed or involved in conduct that breaches the relevant terms. Promotional benefits must not be transferred, sold or used for an improper purpose.

Bulletz Casino supports responsible gambling. Gambling should be treated as entertainment, not as a way to make money or recover losses. Set personal limits before you play, take regular breaks and avoid gambling when affected by alcohol, drugs, stress or financial difficulty. Never chase losses and never gamble with money needed for living expenses.

Use available deposit, spending, session or loss controls where offered.
Consider taking a break if gambling stops being enjoyable or begins to affect daily life.
Request account restrictions or self-exclusion if you need help controlling your gambling.
Seek independent support from an appropriate Australian gambling-help service if gambling is causing concern.
Do not encourage another person to gamble beyond their means or attempt to bypass responsible gambling controls.

You must not use the website for fraud, money laundering, collusion, cheating, automated play, software manipulation or any other unlawful or unfair activity. You must not interfere with website security, introduce malicious code, scrape content without permission or attempt to access another person's account. We may investigate suspected misconduct and restrict accounts, void affected activity or take other action permitted by law.

4. Website use, privacy and legal matters

The website is provided for personal use. Content, branding, graphics, software and other materials may be protected by intellectual property laws and must not be copied, republished, modified, distributed or commercially exploited without permission. You may view and use the website only in accordance with these terms and any instructions displayed on the website.

We aim to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. Maintenance, upgrades, technical faults, internet failures, third-party services and events outside reasonable control may affect availability. You should not rely on the website as a substitute for your own records of account activity or transactions.

Our Privacy Policy explains how personal information may be collected, used, stored and disclosed when you use the website. By using the services, you acknowledge that personal information may be handled for account administration, identity checks, payment processing, security, responsible gambling, legal compliance, customer support and service improvement, in accordance with the Privacy Policy and applicable Australian privacy requirements.

To the extent permitted by law, you are responsible for your device, internet connection, software and the security of your account. We are not responsible for loss caused by your failure to protect account details, use a secure device or follow these terms. Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law.

If your account is closed, these terms may continue to apply to matters that arose before closure, including outstanding transactions, verification, disputes, privacy obligations and enforcement rights. Any funds or transaction review will be handled in accordance with applicable law, relevant game or payment terms and our verification procedures.

If you have a question, complaint or dispute, please use the support options made available on the website. Provide a clear description of the issue and any relevant account or transaction information, while avoiding the submission of unnecessary sensitive data. We will review complaints through our applicable internal process and may request further information.

These terms are intended to be read together with the Privacy Policy, responsible gambling information, game rules and promotion terms displayed on the website. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. Your continued use of Bulletz Casino after a change to these terms indicates acceptance of the updated terms.